Duty-free prices from abroad, brought home by friends

Ask someone in your network who's already flying your way. Pick the item from our duty-free catalog or an approved retailer and send them the request. They buy it abroad in their own name, declare it at customs where needed, and hand it to you in person. Your payment is held until you've checked the item and shared the handoff PIN.

It skips the hard parts of shopping abroad: no shipping to a home or hotel address and no delivery for you to chase. Someone you know carries the item and hands it over in person.

Only pre-approved, verified retailers in your Smugglbear's home country. No marketplaces, resellers or third-party sellers. For India that includes Flipkart, Myntra, Ajio, Tata CLiQ and Nykaa. On Amazon, only listings sold and shipped by Amazon itself qualify.

No. It depends on your destination's allowance and what you're carrying. Go over the limit (₹75,000 for India, for example) and an estimated customs duty is added to your order, shown before you pay.

No. Items come from approved retailers as well as duty-free stores, and we keep adding more brands and destinations to the catalog.

Yes. A platform fee applies on completed orders, on top of the item's own price. The exact amount for your request is shown as its own line item before you confirm and pay. Our optional Captain subscription reduces this fee.

Your payment is held by the payment partner from the moment your Smugglbear accepts, until you confirm the handoff. Only the platform fee settles to Smuggl.

Tap “Dispute Item” instead of sharing your PIN. Your Smugglbear then confirms they have the item, and you're refunded, usually right there at the handoff. If they don't respond within 24 hours, you're refunded automatically.

A delay needs nothing from you: the handoff window moves to the new landing time. If a flight is cancelled, a 72-hour countdown starts. Your Smugglbear can enter a new PNR to rebook and stay on the order. If they don't rebook in time, the order cancels automatically and you get a 100% refund.

They have to mark items as purchased before departure. If the deadline passes with nothing bought, the order cancels automatically and you're refunded 100%. It also counts as a strike on their Smuggl score.

It confirms your nationality, which determines the correct duty-free allowance for wherever you're headed, since some countries give residents a bigger allowance than foreign tourists. Required once before your first trip, not on every trip.

Tap a shared trip link, or Become a Smugglbear in the You tab. Add your flight by syncing your Outlook inbox, forwarding your confirmation email, scanning your boarding pass, or typing in the airports, airline, flight number and times yourself. We check the flight against the airline's published schedule before your trip goes live.